Privacy Policy - MP Bhulekh Mobile Application

1. Introduction

The MP Bhulekh Mobile App is an official service provided by the Revenue Department, Government of Madhya Pradesh to give citizens access to digitized land records and related property services. Your privacy is important to us, and we believe in full transparency regarding how your data is collected, used, and protected.

This Privacy Policy explains:

• What data we collect
• How we use it
• How we safeguard it
• Your rights and choices
• How to contact us

2. Our Privacy Principle

Our privacy principles guide how we design, build, and manage the MP Bhulekh Mobile Application to ensure trust, transparency, and user empowerment:

• Minimization: We collect only the data necessary to serve you.
• User Control: We give you meaningful choices over how your data is used.
• Security by Design: We use built-in safeguards across our infrastructure
• Your rights and choices
• Purpose Limitation: We use data only for the public services we provide.

3. Data We Collect

We collect personal data in three main ways:

1. Data You Provide

   When you use our services, we may collect the following types of information:

   • Personal Information: Such as Name, Mobile Number, Email Id (if required)
2. Data Collected Automatically

   We collect following data to ensure the app works seamlessly with optimal performance:

   • Device Information: Such as Name, Mobile Number, Email Id (if required)
   • Location Data: Only if the user grants permission for location-based services
   • Usage Data: App interaction patterns, session duration, Buttons tapped, search activity, session logs. etc.
   • Error Logs Crash reports or bug diagnostics.
3. Sensitive Data

We do not request or collect sensitive personal data such as biometric data, health data, financial data, or personal opinions.

4. How We Use Data

We use your personal data to:

• Search and display land record details.
• Send SMS alerts or notifications about land record updates or services.
• Improve service quality through analytics.
• Debug technical issues and enhance user experience.
• Verify user requests or complaints.

We do not use your data for marketing, profiling, or commercial purposes.

5. Sharing of Data

Every entity handling your data is bound by government confidentiality, data protection, and audit requirements. We do not sell or rent your personal data.

Your data may be shared only with:

• Government Departments (e.g., Registration, Survey, Tax) for service delivery or verification.
• Legal Authorities when required by law, court orders, or investigation.
• Technology Partners authorized by the Government for infrastructure or support purposes (e.g., NIC, MPSEDC).

6. Data Security

We are committed to safeguarding your data. We implement adequate technical and administrative measures to ensure data security. All communication is encrypted, and data is accessible only to authorized personnel. We implement multiple layers of security:

• Data Encryption: During storage and transmission (e.g., HTTPS, SSL).
• Authentication: OTP-based verification for users.
• Security Audits: Regular audits to check for breaches or vulnerabilities.

We encourage you to use the latest version of the app and avoid sharing credentials with others.

7. Data Retention

While we respect your request to delete personal data, certain data may be retained for the following purposes:

Legal Compliance: We may retain data for a period as mandated by Indian law, including but not limited to tax records, government reporting, or for security purposes.

Dispute Resolution: In case of any legal disputes, we may retain data necessary for resolving such disputes.

We retain your data responsibly:

• As long as necessary to provide you services
• Or as required by applicable Indian laws (e.g., IT Act, Digital India guidelines)

Once it is no longer required, personal data is either anonymized or securely deleted.

8. Request for Account Deletion

• Email: support.gis@begl.org.in
• Phone Number: 18002030311

Upon receiving your request, we will initiate the deletion process.

• Verification: We will verify your identity before processing the account deletion request to ensure that it is coming from the rightful account holder.
• Data Deletion: Once verified, we will delete your account from our system within 30 days. Please note that some data may be retained for a period as required by law (e.g., for audit purposes or compliance with government regulations).
• Backup Data: Any data backed up in our systems may take additional time to be fully removed.

• You will lose access to all features and services associated with your account.
• Any data that is not required by law or government regulations will be permanently deleted.
• We may still retain anonymized or aggregated data for statistical and analytical purposes.

9. Your Privacy Rights and Choices

• Access and review your own data
• Correct inaccuracies in your personal information
• Raise a Complaint with the Grievance Officer or Department Official

10. Permissions Required

• Internet Acces - For fetching real-time data
• Storage Access - To save downloaded reports or documents

11. Children’s Privacy

The MP Bhulekh App is intended for use by individuals aged 18 and above. If you are a minor, you may use this app only under the supervision of a guardian. We do not knowingly collect data from children under 18 years of age.

12. Third-Party Services

This app will be integrated with other Government portals (e.g., Parichay, PM Kisan Samman Nidhi, e-Nagar Palika, SARAA, CM Helpline) or verification APIs. This privacy policy does not cover third-party services. You are encouraged to review their respective privacy policies before proceeding.

13. International Users

The app is meant for Indian citizens and primarily operates under Digital Personal Data Protection Act, 2023 (DPDPA). If you are accessing from outside India, you acknowledge that your data will be processed and stored in India.

14. Policy Updates / Changes to this Privacy Policy

This Privacy Policy may be revised periodically. If we make significant changes, we will notify you via app notification or update note and/or on the official MP Bhulekh website.

15. Compliance with Indian Laws

We adhere to all applicable laws including but not limited to the Digital Personal Data Protection Act, 2023 (DPDPA) and its rules as well as digital governance guidelines issued by the Government of India.

16. Contact Us

For questions, grievances, or requests related to this Privacy Policy: Please reach out to:

Commissioner of Land Records, Madhya Pradesh

17. Consent

By using the MP Bhulekh Mobile Application, you agree to the terms outlined in this Privacy Policy.